Customer experience automation company ActiveCampaign has extended its integration with Slack to connect sales, marketing and customer support teams and operations.
The ActiveCampaign app for Slack can be used by small organizations, as well as large enterprises. Automated integrations include ticket management alerts for customer support, qualification messages for sales reps and automation of everyday tasks across teams.
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ActiveCampaign sends alerts through Slack to reach the appropriate teams.
Why we care. For an automation platform like ActiveCampaign, it’s important to be woven into the workflow of their business customers, including marketing and sales teams. And don’t forget customer service, because this is the place where so many companies hear from their customers. Having support tickets come through automatically to the right team is a major win for customer success and seamless CX.
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